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Kasar Stays Needs- Bookings Administrator

Kasar Stays is one of the number one serviced accommodation company based in Kent, United Kingdom. We have been operating for 7 years and are now expanding the team by recruiting 2 new team members. For more information about us check out our web site at: https://kasarstays.com

Job Title: Bookings Administrator

Job Requirements/Responsibilities

Job Requirements

Minimum of a B.Sc / HND qualification.
Certification in Travels and Tourism is a plus
Excellent written and verbal communication skills.
A positive attitude and a growth mindset.
Excellent knowledge of OTA platforms such as Airbnb, Booking.com, Expedia and Trip Advisor
Desirable knowledge of Channel Managers, such as Staah
Knowledge of the Travel industry and booking systems
Must be familiar with Property Management Systems (PMS), such as Res.Harmonics, Kigo or Hostfully
Must have stable internet access
Must be able to work virtually
Must be computer literate

Responsibilities

Dealing with guest enquires from different online platforms such as Airbnb, Booking.com, TripAdvisor, Expedia, Agoda
Booking reservations for guests by phone, email and from the Kasar Stays web site at www.kasarstays.cojm
Responding to phone calls received from guests
Logging all bookings onto the Property Management System (Res:Harmonics)

o (Training provided)

Providing guests with quotes for all bookings
Follow up on quotes and enquiries from prospective clients, booking agents, online platforms etc
Creating invoices for bookings via Xero (training provided)
Taking payments for bookings via Stripe (training provided)
Preparing all Welcome Packs and other information sent to guests before their arrival.
Requesting and providing guests reviews on online platforms.
Attending team meetings
Collating and providing progress reports to management on a daily basis
Providing checking and check out details to guests
Logging guest issues on Res and reporting to maintenance and operations team
Liaising with Housekeeping team
Coordinate daily guest check-ins and check-outs
Provide daily arrival and check out list to Operation and House Keeping Team
Liaise with Housekeeping and Operations Team
Provide and updating Guest Welcome Packs
Creating events calendar on all Booking platforms
Setting up templates for booking.com and Airbnb
Updating and tracking errors on all booking sites